Remember my harried post the other day where I described how rushed I felt on Monday morning? Not to mention that a garbage truck parked in my Zipcar spot, potentially preventing me from parking it in time so that I wouldn't be charged a $50 late fee.
Well, an incredible thing happened to me today because of that post and because of how much Zipcar cares about its customers.
I got an email from a customer service rep at Zipcar DC that explained the following:
I saw your blog post the other day where you mentioned Zipcar! That is awesome. Just to clarify, if the Zipcar spot is taken by a non-Zipcar (like a garbage truck) give us a call and let us know. This way your account won't be charged a late fee and if you need to park the Zipcar in a different spot, then we can contact the next member. Let me know if you have any thoughts.
Laura Eve Kobroff (Zipcar DC)
Now, I can't remember the last time I had customer service of this caliber. Can you?? Regardless, my impression of the company - while consistently positive - just shot up to an entirely new level. In the last hour, I've told half of my colleagues and posted to Facebook about this wonderful email from Laura.
I hope more companies realize the power of personal communications such as these with the people who use their products and services. Excellence in this area are the deciding factor between a good company and a great one.
PS: Thanks Laura!!